Connecting, inspiring and empowering women to lead the way
Interview by Montana Cantagalli
Meet Maija Corinti Salvén, Head of Government Affairs Nordic, Baltic and Alpine Region at Apple, with experience in Digital Policy, Public Affairs and EU Relations. In this interview she talks about finding your own path, fighting for gender equality in tech and the opportunities offered by the digital transformation.
To begin, can you tell us a little bit about your professional career leading up to your current role at Apple? What inspired you to pursue this path and what advice would you give to a woman navigating the pursuit of a high-level career in tech, which remains a male-dominated industry?
When you look at CVs and LinkedIn profiles it always looks like a straightforward career path but actually, it is often a path full of detours and deviations. I never knew exactly what I wanted to do, but I was politically interested and wanted to have an impact. So, as you do in Germany, I started studying law and engaged within a political party. But I hated it, so I dropped it, realising that this was not my thing.
Instead, I had always been interested in philosophy, but the challenge was that I never knew how this could transform into a job afterwards. Nevertheless, my experience with trying out the standard combination of law and politics showed me that the path to success is not via suffering, it can only go via something that you have passion for and that you also enjoy.
That is when I moved to London to study political philosophy within a degree course called European Studies, in a context of European history and EU integration. I did a year abroad in Stockholm, then went back to London and did an MSc in the same field. I enjoyed my studies greatly though I still had no idea what I was going to do with it. I wanted to do “something with Europe” because of my personal background and I wanted to do something that was politically relevant, something that would have an impact. Then, by chance, the Association of British insurance companies was looking for someone to join their European affairs team who was non-British, a job starter, and who came from a European Studies background.
My experience with trying out the standard combination of law and politics showed me that the path to success is not via suffering, it can only go via something that you have passion for and that you also enjoy.
So, I entered a world that I did not know existed before and discovered it step by step. It was interesting: you deal with a lot of different policy topics, you engage in lobbying campaigns, you get to understand how politics is really made in the EU. I then moved to the Deutsche Bank EU Affairs team in Brussels because I wanted to experience life and work in the heart of Europe. Next, I joined PayPal, which connected me from financial services to digital technology which I found very interesting because digital policy was still a totally new area. Then – having moved to Berlin in the meantime – I joined Apple, so remaining deeply involved with digital technology and tech, always in a Public Affairs role.
So this is how I ended up in the digital economy and spent virtually my whole career so far in public affairs and as a lobbyist. And it is still interesting: two days are never the same! And I have the feeling that I can really contribute to shaping our society, our economy and the framework conditions in which we all operate.
I have the feeling that in public affairs jobs I can contribute to shaping our society, our economy and the framework conditions in which we all operate.
What inspired you to pursue this path and what advice would you give to a woman navigating the pursuit of a high-level career in tech, which remains a very male dominated industry? What is the advice you would give to a woman who wants to pursue a similar career path to you?
I would say, "Follow your interest". If something interests you, that is where you should go. Do not stop to ask yourself "Do I know it?", "Do I know anybody?", "Do I look similar to the people who are already there?". Interest and the desire to learn and develop are what drive you forward. Even if you do not know anything about the area or topic yet, it might end up being the most fascinating discovery that you will make.
In my kind of work - public affairs, communications, even management roles in tech - there are actually a lot of women. I would encourage all women to consider a career in tech, because many of these companies are international, really dynamic and very modern.
I am not a fan of saying “women have to do this, or women have to do that” because it is not women who have to change but the system around us. If we do not want to just copy the current male patterns but create new ones, we need to define a new middle ground and move into it. And I think part of it is being confident and assertive, not waiting in the shadow until you’re asked to step out; be on the playground and play it our way, thereby changing the rules. It is about attitude and mixing up the patterns with different approaches.
Have you witnessed or been a part of a significant movements of institutional change towards gender equality in your sector? And what is a significant change you would like to see personally?
There is now EU legislation on quotas in management positions: I am a supporter of quotas, even though it is a difficult philosophical argument. Practically though quotas speed up the necessary progress; organic growth towards gender equality is not sufficient, and we have seen that now for centuries. So, we need quotas as a catalyst and to increase the pool of competence. In my view, EU legislation and the corresponding domestic and national legislation on this issue are a sign of progress.
The challenges we face in my sector are the same as in other sectors. But one sign of progress that I see is the many women leadership networks in all kinds of careers and professional areas. I am the co-founder of a female lobbyist network in Germany, and I am a board member of WIL Europe. We women need to pool our resources, to share experiences, and come together in strength and solidarity.
What do you think are the primary challenges facing women in the professional sphere today? And how did you yourself approach these challenges in your own professional journey?
The fact that all women are seen as potential mothers is a big challenge. If we think of women as potential mothers but not equally of men as potential fathers, then we make an unjustified differentiation, leading to different treatment and inequality of opportunity. Your competence is not defined by being a man or a woman, so the chances you will have in life should not be defined by it either.
The other fundamental flaw that I within our society is that we are made to believe that the burden of change lies on our individual shoulders. We are supposed to tackle structural discrimination with individual effort; while the underlying inequality is systemic. There are many brave but very exhausted women, while the patriarchal system is very resilient. What is needed is political will to change the structures of power, how labour division is organised, how companies are organised, how families are organised. how our entire day-to-day is organised. And that includes men. Gender equality and fair chances through democracy is not a matter of looking at women: it is a matter of looking at a just society.
Gender equality and fair chances through democracy is not a matter of looking at women; it is a matter of looking at a just society.
For the last few years, you have been a mentor to emerging female leaders on WIL's leadership programme, The Women Talent Pool, why?
Along most my own path of development, I was usually alone and an outsider; I never had access to the kind of guidance, mentoring and resources that WIL offers. I know how much I would have liked to have that and how valuable this would have been. I might have been faster or less exhausted or more resourceful. I am driven by motivation and development and by opportunity. If I can help others in their development and motivation, that’s just great! I am a fully trained and certified systemic coach alongside my corporate career, by the way. So mentoring and coaching have become part of my DNA.
You are passionate about the potential of digital transformation; how do you think the digital revolution can impact social movements like gender equality? Is there not a risk of the move to digital undermining the push for greater social inclusion?
Yes. I love to hate the overused dichotomy between “risk and opportunity”. Everything is risk AND opportunity; it just depends on how you look at the world. Digital technology is a new technology which means that it is new for everybody. If something is new for everybody it is true opportunity for change, a reset to zero, because the old privileges do not necessarily hold and the conditions for learning are different. There is a sense of novelty which creates curiosity and innovation by default, which we can be tap into.
We see that digital transformation can reinforce social, gender and other divides. But this is because we allow it to replicate the already existing non-resolved flaws. If we are smart with it, we will use digital technology in a very inclusive sense. Digital technology can allow people to grow and progress, to work in politics or economics, to do everything that they want to do whether they are at a specific location, whether they are men or women. It does not take physical strength, it does not take a specific kind of education, it applies to all kind of use cases. It creates connections and impact across the world, something that was possible only locally before. Digital technology holds real transformative potential as a political, social and economic catalyst, and as an ethical catalyst. In a sense, the digital transformation forces us toward progress; yet digital anarchy or digital oligarchy are not particularly helpful if we really want to progress in a sustainable way. We need a true digital democracy and that means including everybody. Philosophically this is a very clear imperative path. It is a huge opportunity, but we need to step up intellectually to understand that and then make smart politics to use as an opportunity. So, I fully believe that digital transformation is what could save humanity. I am just not sure if humanity is smart enough to realise it and do it.
So, I fully believe that digital transformation is what could save humanity. I'm not sure if humanity is smart enough to realise it and do it.
Video edited by Juliette Travaillé
Interview by Abby Ghercea
Meet Dorothée Coucharrière, European Affairs Director at ENGIE. In this interview, Dorothée discusses balancing competing interests in the energy industry, the current energy crisis and opportunities it presents, and how chimpanzees and humans are more alike than we think.
You have recently joined ENGIE as the European Affairs Director. Congratulations! Can you tell us what a normal day at work looks like in this new role?
I’m not new to the public affairs or energy sector but the climate and energy crisis is setting new challenges and ENGIE is a multi-energy, global company, with many different activities and challenges to take up. At this moment, as you can imagine, with the crisis that the EU is going through in the energy sector, life is very busy, especially in Brussels. My days are full recently with emergency measures, trying to mitigate the short-term impact of the crisis, but also at the same time trying to reflect on long-term strategy. My day-to-day is quite diverse. I manage a big team of senior people, all experts in their fields. I feel more like the director of an orchestra, trying to put all these instruments in harmony. I have external meetings with institutions, internal team meetings, working groups, and discussions with colleagues from different businesses . ENGIE is a very large group with 100,000 collaborators all over the world, so there is diversity in our activities and interests as well. I am like a translator interpreting between different worlds: the political world, with short-term and long-term goals, dealing with regulations, mobilising internal colleagues, and aligning with stakeholders.
My day-to-day is quite diverse. I manage a big team of very senior people, all specialists in their fields. I feel more like a director in an orchestra, trying to put all these instruments in harmony.
Currently, Europe is facing an energy crisis and the focus on the climate at a global level appears to be at an all-time high. How do these contexts affect your work?
In the energy sector, we are at the core of the reactor. We are focused now on how we change the paradigm to reach climate neutrality by 2050. To meet that target there is a need to shift the current model, while at the same time maintaining important aspects like our economic stability within boundaries. We also must align 27 different member states, multiplied by different stakeholders, including foreign partners. At the EU level, the targets on the table are quite ambitious and they have to be implemented evenly across all member states, which have different legislation and different energy strategies. As a company, we are taking the lead and developing renewable electrcity and renewable gasses to build and independent and resilient energy system. People are reducing massively their energy consumption and that is interesting as this lever is not usually easy to trigger. The crisis is a shock, but it is probably thanks to this shock that we can go a step further. The EU is being built through crisis anyway.
At ENGIE, we try to shape the sector and solve the crisis on the long run. We are at the forefront of new technologies and very successful in renewable energy and we need confidence and long term support from the policy makers to go on with the plan.
The crisis is a shock, but it is probably thanks to this shock that we can go a step further. The EU is being built through crisis anyway.
You have over 15 years of experience working within the energy and transport sectors to mitigate climate change. What are the most positive changes you have seen within these sectors regarding climate change, and what do you hope for the future of these sectors?
I’m a specialist and have always been active in this debate while working in the institutions and private sector. There has been an improvement in the way we see our impact on this planet and what we need to do, and we were quick to realise that we needed to develop other technologies. However, I think that there is still more we can do when it comes to the way we consume and the way we see our place in the world in relation to nature and biodiversity; we are just one part of it. Climate change has an impact on biodiversity loss and vice versa; it is not just one or the other. Sometimes it is easy for policymakers to only take one instrument as a reference, and yet what we are facing is so much more complex.
As companies we have to deal with different factors that affect the execution of our business and to evaluate risks. We are in changing times, and it is important to understand that this does not mean fewer jobs and less business: in fact, we have to build what we do around the economy. It has been interesting, for instance, to see a movement towards more rail travel or use of bikes. The problem is that we are not alone in Europe, and we need to think of ourselves less as an isolated region and more as part of the globalised world. It is a difficult equation, but I have seen over the years that things are moving in the right direction. Again, this crisis is a new opportunity to go further.
You volunteered at a chimpanzee sanctuary in the Republic of Congo. What inspired you to volunteer in animal welfare and what have you learned from it?
I was attracted by forest protection, and I quickly saw that you cannot protect a forest if you do not protect the inhabitants of the forest. Unfortunately we see in many tropical forests across the world that indigenous people are facing the negative collateral effects of certain activities. Again, if you want to protect the forest, you need to protect what is part of the forest.
The way that chimpanzees organise themselves is very interesting. Chimpanzees are a good example of how humans behave and studying them is a way to learn about human organisation. When you look at chimpanzees, you see that they are aggressive apes; they fight for food and are dominant for example. In some ways they appear very human, with many shared characteristics, but at the same time they are so different because they are perfectly in harmony in their environment. If you break this harmony, it is a disaster.
Can you share any insights you have gained from being a member of the WIL network?
What I experienced as a woman in high positions in big, political organisations made me think that women need to strengthen their relationships with each other. Being part of the WIL network is not just about talking to or about women, but about finding a place where we can learn from each other, share experiences, visions, and empower each other, all of which are very important to me. Men have been doing this for a long time. When I look at men, I see that they are very organised and, in my view, accept the ranking of society much more than we do. In previous roles, for instance, I would see younger men sitting behind the older ones and not challenging their position, a bit like the chimpanzees I observed during my volunteer work. I think that women missed some of the codes of society because we were not part of the shaping of it. Now, we have to be part of the re-shaping.
As women, we also have specific challenges to deal with, especially when it comes to handling our professional and family lives. It can be a huge burden. However, men can benefit from this too because it is really a battle about the recognition of your need for personal time and a balance with time spent at work.
I would see younger men sitting behind the older ones and not challenging their position, a bit like the chimpanzees I had observed during my volunteer work. I think women missed some of the codes of society because we were not part of the shaping of it. Now, we have to be part of the re-shaping.
Finally, we end with a question from the Proust Questionnaire: Who are your heroes in real life?
My heroes are the people of day-to-day life. After COVID we see a lot of pressure on our society and my heroes are teachers, nurses, food-makers and all of those people working hard and without whom the system would collapse. There are probably some jobs that we could remove and society would continue, but the people I have mentioned are very crucial in our society. At the same time, I also look up to artists because they bring us joy and vision and that is very important.
Video edited by Marella Ricketts
Interviewed by Lin Peterse
Meet Rania Ekaterinari, a C-level executive with experience in Banking, Consulting, Energy and Utilities, Investments & Asset Management, Strategy, Corporate Transformations and Corporate Governance, and an independent board member in large listed companies.
She talks about crisis management, her experience in corporate boards, the impact of quotas, and the importance of self-belief.
We had the opportunity to interview you five years ago, and since then a lot has changed, both in the world and in your career. Could you tell us briefly about your career path during the last five years?
My career was never linear. I always wanted to be exposed to new challenges and take up new roles, without being afraid to leave my comfort zone. I am an electrical and computer science engineer by academic background. However, I did not work for long as an engineer; soon after graduation, I started working in the oil and gas industry in business development in the Caspian region, and then a couple of years after, I switched to corporate finance, focusing on oil and gas. I stayed in financial services for 10 years but because I missed the industry and the real economy, I assumed a C-suite position for the biggest electric utility in Greece, just at the time when the Greek sovereign crisis started to unfold. This unprecedented crisis in Greece lasted for 10 years and found me at a position of high responsibility as Deputy CEO in a multibillion company with 7 million customers and great exposure to sovereign. There are things you learn at university and things you learn during your career, but there is nothing compared to what you learn when you have to navigate a big ship in times of great storm. There were so many things that I learned: how to face your biggest fears, how to be resilient and how to be courageous, to name a few. When everything seems to be falling apart and there is no sense or normality, everything that you have been taught and trained to do before does not work. Managing crisis primarily requires self-control, resilience, and the ability to connect with and empower your employees, customers, partners and stakeholders.
Unfortunately, crises are not going anywhere. A year after Greece exited the sovereign crisis, there was the coronavirus pandemic, followed by the energy crises and inflation. The pandemic disrupted everything and created a new norm. Such an environment demands a new kind of leadership with a mindset that is adaptive, inclusive, and innovative. Most importantly, you have to care about your people. You need to understand what people want: what your employees and stakeholders want in times of crises and uncertainty and be able to manage this.
Another important element from my career over the last five years is the fact that I took the decision to lead the Sovereign Fund of Greece for four years. This was a newly established organisation which aimed to run public wealth in a professional manner, transferring majority shareholdings in large State-Owned Enterprises as well as public real estate under a single corporate structure. State wealth in many countries is like an unexploited gold mine, which, if managed properly with strong corporate governance rules, can greatly benefit the economy and society.
What has been most instrumental in contributing to your career advancement over the years?
I think the most instrumental thing is that I never wanted to lie back; I always wanted to explore new things. I believe that getting exposure to different environments is what helps a woman accelerate in her career. You get to understand the different corporate cultures, different team dynamics but also politics, and gain experience not only about how you succeed, but also about how you manage failure. In this way you test your strength of character and you become more aware of your strengths and weaknesses. This leads to being able to move forward more quickly and decisively. Getting exposed to these things and constantly trying new things was what drove my career and brought me to where I am today.
Did you have role models and what was the most valuable advice given to you by another woman?
When you have a full and ‘’restless’’ life, you come across many personalities. I feel blessed to have met so many great women in my life. So, yes, in my personal life I have had many role models, starting with my mother. My two teenage daughters are also role models to me in a way as they represent the new generation. It is exciting to discover how they think, how they are driven by their own strong set of values, and how important it is for them to have a sense of purpose. I have also met many strong women in my life, who have become close friends and who I trust and love dearly. They are by my side whenever I need them and vice versa.
In my professional life, I have also come across some amazing women, mainly through networks. Being part of the Rising Talent pool of the Women’s Forum for the Economy and the Society at the age of 37, for example, was a great experience. I have had similar experiences with the European Network of Women in Leadership, which I have been a member of for almost 10 years, and the 5050 Women on Boards network, which I recently joined. Through these networks, I met some amazing women from different parts of the world, some very successful in business, others with exceptional scientific recognition and some totally fearless about standing up for their rights in countries where women have no voice. It has been a source of positive energy and inspiration to meet all these women, either online and in-person events. Each one is a role model in her own right and they have become examples of how to improve myself.
You have served as a Career Development leader on WIL’s Women Talent Pool (WTP) Leadership Programme. As you are a role model yourself, what are the ways that you help other women develop their careers and advance into leadership roles?
I once heard from a female politician that if you are fortunate to have an opportunity in your professional life as a woman, it is your duty to make sure that other women have similar opportunities. It is very important for us as female professionals to raise awareness about why diversity and gender balance in the work place matter, to become advocates of inclusion and why this is so important not only for business, but for society too.
I believe that every woman should be an active sponsor of another woman, and this is something I have always done in my life. In professional networks, we often talk about our own need for support, but it is equally important to give help and support other women and to be an active sponsor for those who are looking to get promotions. Personally, I do lots of mentoring, either to women in their mid-careers or to ambitious young talents getting started in their careers. I have also been a Career Development leader for WIL’s WTP programme.
There are always dilemmas and trade-offs if we choose both motherhood and our careers. And usually my message to women who are starting a family is that they have to stay true to themselves and to their spouses and feel happy with the choices they make, even if sometimes there are trade-offs to be made. It is important to explore, open their horizons and try new things. Look for the opportunities with confidence.
I heard once from a female politician that if you are fortunate to have an opportunity in your life as a woman, especially in your professional life, it is your duty to make sure that other women have similar opportunities.
You have a technical background in electrical engineering. How was this beneficial to your career development and are you still reaping the rewards of this technical training in your working life today?
Yes, absolutely! Having a technical background and thinking like an engineer was pivotal to my career because it taught me how to approach and analyse things in a way that is useful in times of crisis. STEM is very important because in today’s world; companies need to have a strong technology and innovation mindset. We need more women to graduate from STEM and it has been reassuring to see more and more doing so, and some with great distinctions!
You are on the board of four large multi-billion companies, two of them listed. You shared your experience in a WIL workshop on How to Become a Board Member in March 2022. Were there surprising questions that came up? In your view what is needed to enhance the pipeline of female candidates for board nominations?
The ‘’Boardroom’’ did not happen overnight. Having completed a career across different sectors and fields of expertise, and being in C-suite positions for more than 10 years with demanding managerial mandates in large companies, I was selected and nominated as an independent member in the boards of four large companies. It is important to note that before becoming an independent non-executive member, I was an executive board member (being a CEO), thus I already had experience of how a board functions from the position of an executive, clearly different from the non-executive one, but equally valuable as board experience.
At the workshop, I have received many questions from younger women about how they can build their path to the boardroom. It is important to understand that being a non-executive board member is a demanding job. It helps to have previous executive experience: you cannot be part of a collective decision-making body like a board if you do not understand the duties and responsibilities that a CEO has when it comes to running a company and executing a strategy. That is why it is important to have gained some operational experience and to have managed people and stakeholders.
It also helps to think about what kind of board to target, as there are different kinds. You need to have an idea of where you want to go, or at least what kind of sector or industry. It is also important to start thinking about what kind of board. There are boards of listed companies and publicly traded companies where members have demanding duties and liabilities. You can also join the board of a private company or a non-profit company or a start-up. They each have different corporate cultures.
Last but not the least, keep in mind that the path to the boardroom also requires to raise your profile. To better understand how to make it to the board one day and shape its strategy, it is important to network. Joining networks of women where some of them are board members can provide insight on what is going on globally and what kind of profiles companies are looking for.
To better understand how to make it to the board one day and shape its strategy, it is important to network. Joining networks of women where some of them are board members can provide insight on what is going on globally and what kind of profiles companies are looking for.
Many believe that more diversity will not happen naturally, and evidence shows that quotas introduced in many European countries have resulted in a rapid change in the number of women serving on boards of publicly traded companies. What is your view? What is the situation right now regarding the number of women serving on boards in Greece?
Historically speaking, boards have been very slow to change; they are supposed to represent the pillars of stability and wisdom within their organisation. But this is changing and quotas have helped to make the first big step of change. Regulators and investors have been pushing for more diversity and require reporting on progress made. They are also pushing for boards to have more independent members: not just members who know the company and were ex-employees for example but for qualified professionals, who can contribute to a better decision-making process and strategy-setting dialogue, through an independent mindset. And that is where the opportunity emerges for younger women to feed the pipeline of candidates for future nominations as independent members.
However, we cannot talk about diversity if the senior management of each company does not believe in it. Quotas do not fix the problem for ever. We need to set the tone at the top and lead with intention towards a more inclusive work environment that supports both men and women. This goes beyond regulation and quotas; it goes beyond the ticking of a box. And it says a lot about the DNA of each company, their senior leadership, and their corporate culture.
We cannot talk about diversity if the senior management of each company does not believe in it. Quotas do not fix the problem for ever. We need to set the tone at the top and lead with intention towards a more inclusive work environment that supports both men and women. This goes beyond regulation and quotas; it goes beyond the ticking of a box
With the wisdom gained over the years, would you do something differently? What advice would you give to your younger self?
The first piece of advice would be to believe in my strengths and not be so judgemental of myself. Perfectionism is good, but it is not always an advantage. Sometimes it can consume a lot of your time and energy and keep you away from other things that could make you happier. We should not lose valuable time by trying to be so perfect in everything because there is no such thing in life. You can be a good mother, but you cannot be a perfect mother.
The second is to always try to find satisfaction and happiness, wherever you are in your life, and avoid thinking about what could have happened differently. I think that it important to feel happy and take pleasure in the little moments in our daily lives and try, by faith and by having this attention to little things, to find harmony and balance in our relationships—personal relations, family relationships and professional relationships.
I also think it is important for women to choose their battles and try to develop something we already have: our emotional intelligence. We need to understand the impact we can have on others and how to connect and empower them and I think this is something that we can do easily. We must not go into battles that are unnecessary, or which waste our energy, potentially affecting our happiness.
Last but not the least, whatever you give in your life, you will get back. When you care for others, you lead through strong values that do not change over time, creating a network of people who value you deeply for who you truly are. That, to me, is considered success.
Whatever you give in life, you will get back. When you care for others, you lead through strong values that do not change over time, creating a network of people who value you deeply for who you truly are. That, to me, is considered success.
Interviewed by Anna Marin
Meet Bożena Leśniewska, Executive Vice President Business Market at Orange in Poland. In this interview Bożena talks about being a part of transforming a company for the digital era, her own experiences as a leader and her mission to support others to succeed.
You are the Executive Vice President (VP) in charge of Business Market at Orange, a huge company in the telecom sector. Could you tell us about your responsibilities and what a typical day in the life of an Executive VP at Orange looks like?
I oversee the business market here at Orange Poland. This means the entire activity of Orange, starting with the business customers, biggest enterprises and ending with smaller companies. They are all under my responsibility. Here, in our country, we have already expanded ourselves from being the telecom operator to a digital solutions provider and I really appreciate that I have a pleasure to supervise this transformation in B2B. Today, Poland is one of the leading countries in this market.
But you also asked about a typical day - for me it usually means a lot of meetings, making decisions and building the plan for future growth. It is an interesting and challenging job. Personally, I really like meeting customers. I like the direct communication. But each day is different.
You mentioned that communication is an important part of the job, and a part that you enjoy. Digital communication has expanded dramatically over the last few years. In your role at Orange, where you have been for 16 years, you have contributed to the company's transformation to become more agile and digital. How did that transformation unfold and what challenges did you and your team face on this journey?
I would say that the company and the telcom sector have been in a phase of transformation for many years. For us, at Orange, it started several years ago, when we shifted from being a state company to a private one and then continued with the digitalisation of the market. Since I have been working at Orange, we have been in a state of transformation. And today we belong to the most well-advanced companies with many processes fully automated and hundreds of robots doing the repeatable jobs. We are aiming to be a paperless company and we are making this change step by step. Many of our customer service calls are now answered by artificial intelligence, but I could give you many more examples – including the growth of e-commerce and our fully digital operator product, Flex. However, in my opinion, our most important transformation is the transition from providing telecommunications solutions to delivering our customers the full value chain. From connectivity to integration, security, software and customer relation management. This has been a huge change and 30% of the revenue today comes from these new businesses. I am very proud of this. It started in B2B, and it has been very successful.
I should also mention our green strategy, which is an important part of our development, and we have a huge focus on sustainability and responsibility. This is not only in terms on the climate but also diversity.
You co-created the Academy of Leadership Postgraduates Studies for Women at Kozminsky University, which is about to enter its fifth edition. Congratulations! Can you tell us more about this initiative and why you embarked on it?
This is something I am very proud of. A few years ago, in collaboration with friends from different businesses, we sought to create a place where women could connect and communicate. We felt that as successful women we should share our experience with younger women, who are on their journey towards management and leadership positions. So, we created the postgraduate one-year studies with our partner Kozminsky University, which is one of the leading Polish universities. The classes are run by people like me, and I am running a digital transformation module.
The idea of the postgraduate course is to support mid-level leaders so that they can grow and advance their skills and knowledge. We want them to learn how to build a professional brand and how to position themselves in business. I am very proud that we managed to do this, while having a lot of other engagements. We work on the initiative on a voluntarily basis and will be starting again in October. We usually have around 30 participants and we already have around 100 alumni students.
We felt that, as successful women, we should share our experience with younger women.
But as well as doing the postgraduate studies, you are also an active mentor in various mentoring programs, especially for women, including Vital Voices Foundation and Perspektywy Foundation. Why are you so passionate about mentoring?
I am very passionate about mentoring and the programmes you mention are just some of the tools to be able to do this. We also have a project here, internally at Orange, which supports women-lead organisations. This is something I created a few years ago to help women within Orange to find their place in the company.
I believe that mentoring is a very good way to find out what your strengths and weaknesses are. It is a unique meeting of two people, which can help them see themselves in a different light. I am very happy to be involved in this. I also see the results and the progress. My mentees are promoted, they are starting to build companies and change the world. There is no bigger satisfaction than that. It is my mission for this second part of my life, to share my experience and knowledge. For the first part of it, I did everything by myself. I was not privileged in any area and everything I did was done without support. So, when I started to think about what I could do with the power, knowledge and competence that I have been building for years, I decided that my mission was going to be to support people. Share my experience and energy, so that they can reach their full potential. I have been focusing on women for a long time, though not only. I feel that women need it more and that I could give them more.
Mentoring is a unique meeting between two people, which can help people to see themselves in a different light.
You mentioned that many of your mentees are successful, they are starting companies and getting promoted. What do you think makes a mentor-mentee relationship successful?
I think that trust, confidence and no judgment are the key. When the relationship is open, there are no bad questions or answers, the mentor-mentee relationship can go very smoothly. The mentor is the servant in this case, listening and guiding the mentee. When the relationship is successful, it allows us to overcome obstacles and break barriers. It builds confidence which helps the mentees to pursue their ambitions.
Christel Heydemann recently joined Orange as its new CEO, making her the fourth female head of France’s largest companies. As a fellow senior female leader at the company, what impact do you think there is of having more women in senior leadership roles in male-dominated industries, and what advice would you give to women striving to become the leaders of tomorrow?
I was delighted when Christel joined the company. I appreciate her way of handling the transformation that we are going through, and I believe that it is fair to have women in top-positions. For many years the business was dominated by men, so now we are trying to open up and have more diverse representation. This is important, because the products we are making are for everyone, not just a part of the population. I believe in the power of diversity, especially now, when times are so uncertain. Diversity helps us achieve better results and be more efficient.
I think that the most important thing for women striving to become leaders is to not be afraid. Try to learn and be bold. Sometimes you win and sometimes you learn. It is not a shame to fail and make mistakes, it is learning, and that is what is required to be successful. The more you know and the more times you try, the more adaptable you become to an uncertain future.
Sometimes you win and sometimes you learn.
You are an avid traveler and even climbed Mount Kilimanjaro in Tanzania in 2013. What was your most memorable trip to date and what are some of the benefits that travelling the world have brought you?
I love to travel and be in the presence of other cultures. I always look for new and interesting business ideas on my trips, things that are not present in Europe or in Poland. I bring those ideas back to my team.
One of my most inspiring trips was the one I did with other executives in Orange, to China. A great deal of inspiration came from seeing how they work over there - it was eye-opening. But from the more personal travels I really appreciated the coasts of Australia. The blue sky and the blue ocean were second to none.
Video edited by Marella Ricketts
Interviewed by Tessa Robinson
In this interview, colleagues and friends Olivia Sinfield and Victoria Parry discuss their different pathways into the field of law, the value of strong interpersonal relationships in the workplace, and the traits they value most in leaders.
You are both Partners at Osborne Clarke (OC) in the UK. Could you both describe a little about what attracted you to the field of law and your career journey until now?
Olivia: Initially, I was attracted to a career in law because I wanted to make my dad proud; he has always been a huge influence on my life. And then it became more of a personal challenge because I didn't get the grades to study law at university, so I had to switch to history instead. From that point on, I desperately wanted a career in law, not only to make him proud but because I had something to prove to myself: that I could be a lawyer. There's nothing like a setback to make you more determined! First, I trained at a city law firm, where I had the great pleasure of meeting another of our current colleagues, David Cubitt. He came to OC first and I followed quickly. I then had three children, and that led to a five-year career break after which I had a serious case of imposter syndrome and thought that there were too many obstacles to return to a career in law, so I started thinking through other options. But I remember clearly again, my dad, on a holiday in Portugal, questioning how I could possibly have invested so much in a career to think about walking away from it. He told me, “Olivia, you've just got to put your game face on and get stuck back in”. And I did, and the rest is history. My dad and I sometimes talk about that moment and how things could have been different if we hadn't decided to have that one last piña colada…
Victoria: For me, if I'm honest, I don't think that I particularly chose law. The school I went to was in the north of England and it was very much the view that if you had higher grades and you were arty, you were doing law; if you were good at science, you were doing medicine; and that was kind of it. I went with the current and in fact, if I had my time again, I probably wouldn’t do a law degree, because I think that you get a little bit more out of doing something you absolutely love at university. That said, my law degree gave me the employment law option, which I did love, and I came out of university certain that I wanted to be an employment lawyer. I've got the best job in the world: I always say we get paid to kind of be a little bit nosy in people’s lives and act as a strategist at the end of the day.
Later I migrated down to London and joined Linklaters, which was great for my career and very enjoyable. But back then they didn't do employment tribunals and my dad, also influential, said to me, “There's no point chopping the trees down in the wood if you're in the wrong wood”. So I made a brave decision to leave Linklaters and went to a boutique law firm where we did lots employment tribunals for the banks in London, and it was there that I met David Cubitt. We left the firm together soon after and went to another law firm where we met Olivia. We were delighted when she joined us. Shortly after I had my first child I came back to the firm, where I was one of the first people to work part time. It was a long time ago, so there weren’t any iPhones or laptops or anything. I went on to have three more children!
You have been colleagues and friends for over twenty years now. What has your relationship taught you both about solidarity between female professionals and the importance of a strong network?
Olivia: I've been lucky in my career because I've had Vic (Victoria) as a friend, colleague, mentor and role model. Between us, we've experienced some key critical moments, both professionally and personally, having gone through marriages, promotions, highs and lows at work and having our children. We've both got four kids. I actually went into labour with my eldest daughter at Vic’s house and she got me through it by feeding me chocolate chip cookies! Because of that, there's a huge amount of trust between us and, I think, mutual respect underpinning our relationship. That's important to me: she’s someone who understands me and who will be totally honest with me. Sometimes that means delivering tricky messages. Vic’s on our executive board and does all our reviews. Her feedback is always frank and honest, but from the heart, and I value her opinion. I might not like it, but I always listen!
The sense of solidarity between us brings fun to our days, which is important since we spend so much time in these four walls together. When you're in your career for the long run, like we both are, I don't think you can underestimate the importance of really enjoying, really loving what you do and who you do it with. I'm very lucky in that respect.
Victoria: I think that over a lifespan, as a female and as a mum and as a lawyer and as a friend, every now and again you meet people who you consider to be truly talented: someone's in your life for a reason!
Olivia and I started off just as colleagues, but we’ve faced lots of challenges and we see that there's lots of competition out there. For us, it's important to be collaborative. As Olivia says, sometimes that means giving tough messages to each other, but it’s always done with love. I think that's helped us build a relationship based on trust, respect and empathy. As Olivia said, we've got four kids each, so there are always going to be curve balls-and that's just on the night job! In the day job, there are plenty of curve balls too, but what’s important is that we navigate our problems together.
When you're in your career for the long run, I don't think you can underestimate the importance of really enjoying, really loving what you do and who you do it with.
You both have over fifteen years of professional legal experience. Looking back over this experience, what, if anything, do you wish you had known at the start of your careers and why?
Olivia: That it's okay to dance to the beat of your own drum! When I started my legal career over 20 years ago, I had a preconceived notion of what a lawyer should be like and look like. And it was much more LA Law than Ally McBeal. I can clearly remember going into Jigsaw and buying my trouser suit in three colours and then wearing that same trouser suit day in, day out. It’s taken time to realise how important it is to bring your real self to work, which is something that's really encouraged at OC. That’s what clients and colleagues can relate to. I do think you become a bit more fearless with age and less concerned about what others think. So, if I were speaking to my younger self, my message would be to make your own footprints in the sand rather than trying to tread in somebody else's.
Victoria: I still remember a time when women weren't even allowed to wear trousers at work! Although it sounds like a 100 years ago, it was actually only 30 or so. My boss took me aside one day and she said to me something along the lines of, “We have really intelligent people at this place and that's great, but our clients need you to stop pretending to be geeky and start being yourself and more down-to-earth. What we don't need are more rocket scientists. We need people who can talk to clients. Not everyone's going to like it. Some people will hate it. But you don't need to be all things to all people, just be yourself and enough people will like it to build a career.” I think that's probably one of the most important career conversations I've ever had. I was newly qualified, and as lawyers we're very good at praising or criticising work. But often we forget that there's a human being behind that. Everybody is high achieving in this profession. Otherwise, we wouldn’t be here. But we need to allow people to be themselves. I'm very grateful for that conversation because it has stayed with me for 30 years.
If I were speaking to my younger self, my message would be to make your own footprints in the sand rather than trying to tread in somebody else's.
Victoria, you are an active participant in Osborne Clarke’s Corporate Responsibility Programme. Could you explain what attracted you to this and why you are motivated to be involved in the programme?
Victoria: Everybody feels passionate about different things and it's important to find your own passion and be true to that. For me, diversity is most probably my passion because of my experience as a working mum. I spent the first five or six years pretending that I didn't work part time, sometimes not admitting that I was a working mum. Now I want to be an advocate for change on that. I am delighted with the journey that OC has been on in this regard because we're up there with the brightest and the best on this issue. That's the legacy that I want to leave my daughter, so that when she reaches the world of work, she won’t feel that she has to be all things to all people. I want her to feel that it's okay to make her own choices.
Olivia: Vic really is an advocate for that. Just to give you an example: I'm a part time Partner, so I work four days a week, and if I'm not working and my out of office isn't on, Vic is always the first to ask me why not. So, yes, she does very much walk the walk on that front.
Everybody feels passionate about different things and it's important to find your own passion and be true to that.
Olivia, you often advise clients on issues relating to the Future of Work and help them to adapt to changing working practices. What would you say are the greatest challenges and opportunities for organisations right now, and what do you think the next five years will hold?
Olivia: I think the biggest change we've seen over the last 18 months concerns people. I sometimes hear that referred to as ‘human capital’ and I have to say I absolutely hate that term! We’ve seen a real shift regarding employees’ expectations and the stakes have been raised in terms of what people are looking for. They're looking for alignment around their personal values; they're looking for places that have great culture, where there's an opportunity for them to advance and be creative and have a voice and play their part in the wider business. I think there’s a real opportunity for businesses to look at how they can meet these expectations and become workplace destinations of choice with positive working environments where people are really engaged and invested in their own future. That's a fantastic mix. The flip side of that, and where there are challenges, is getting the balance of power right: ultimately work must be done, it must be properly supervised. As a result, you've got a little bit of a seesaw going on now. It’s slightly up and down and I think that most businesses are now just waiting for it to settle and working out how to find a happy equilibrium. Regarding the future, I'm going to be succinct and say this: the future is a metaverse. But the metaverse is worthy of a whole different conversation itself...
We've seen a real shift and change around employees’ expectations and the stakes have been raised in terms of what people are looking for.
Finally, what trait do you both value most in a great leader and why?
I've got my three role models here and I'm going to call all of them out because you don't get many opportunities to do that. Vic, of course; David Cubitt, who is our fellow Employment Partner; and Ray Berg, our Managing Partner. These people deserve all sorts of praise because all of them embody the qualities and the traits that are important to me.
The ones that I value most are, first and foremost, authenticity: leaders need to bring their real selves to work and be true to who they are. There are two parts to that. First, it's about allowing your strength to shine and encouraging others to shine as well. Second, it’s about being open and honest about your own vulnerabilities too, and just being human. So that's the first value I’d highlight. The second is being value-driven in everything you do. That goes hand in hand with authenticity because it’s inspirational and something you really want to follow and be part of. The third is the simplest one: just being kind.
Victoria: Leaders need to be visionaries, to know where they are going. I also think it's important to lead with humility. Times have changed. Today it’s more important than ever to be led by people who we want to follow. Teams need to understand where leaders are going and why, which requires them to be open. We're all on this journey in life and there are many paths that we can follow. There's no right or wrong way, but we need to be straight up with people. People will spot a fake. Most people in this world are doing the best that they possibly can every single day. We need to make it okay for people to get it wrong, to make mistakes, to feel that they're valued: as we always say at OC, we back the racehorse, not the race. The leaders in this business need to make it psychologically safe for people to follow others and to want to follow; to be kind and to have fun along the way. I feel incredibly lucky to be surrounded by people who are truly talented and who value others for who they are.
Times have changed. Today it’s more important than ever to be led people who we want to follow. Teams need to understand where leaders are going and why.
Video edited by Juliette Gill
Interviewed by Hanna Müller
Ever wonder what people say when you leave the room? In this interview our Member, Charlotte West, Executive Director for Global Corporate Communications at Lenovo, talks about corporate reputation and its link to business purpose, including how to infuse Diversity & Inclusion into company culture.
You are Executive Director for Global Corporate Communications at Lenovo promoting the reputation of complex global businesses across diverse markets and audiences. What does your current role entail and what set you off on this career path?
Lenovo is a big technology powerhouse, operating in 180 markets around the world with $60 billion revenue each year.
In my role as Executive Director for Global Corporate Communications, I represent the company on the global stage. That includes two aspects: building and protecting our reputation. The building part is about telling great stories and launching new products, while the protecting part is trickier in terms of issues and crisis management. We step in when the company's reputation is possibly being tarnished. I came to this career path after studying business between the UK, Germany and Singpore. I quickly realised that I liked communications the most and accounting the least! So I knew where I was heading. After that, I gained work experience in marketing, communications and PR and tried to build a career out of it. Interestingly, I had already written my dissertation on crisis management. I pulled it off the bookshelf the other day and realised that, even back then, I was already passionate about issues, reputation, and how I could help corporations build it and protect it. My path was probably established quite early during my university days.
Stakeholders are no longer only interested in a company’s product but also in the values that they stand for. In a nutshell, how would you define corporate reputation? Do you think it is a vital asset to a company or it is only a “feel-good” concept?
The easiest way to explain corporate reputation is thinking about it like your own personal reputation: things that people say about you when you leave the room. When it comes to corporate reputation, it is similar: what are people saying about our company? Keeping that in mind, corporate purpose is massively on the agenda of businesses today although it is not new. If you look at companies from the early 20th century like Cadbury's and Bourneville in the UK, many of them had purpose at their core. They established towns for their workers and pushed improvements in health facilities.
Even if purpose and values are nothing new, they are more critical than ever. We have seen that in particular over the last two years during the pandemic. Companies are expected to stand up and protect their employees. Now, more than ever, consumers want to trust in the companies they buy from. Research tells us that consumers are willing to pay more for a product with better environmental credentials behind it. Edelman’s trust barometer shows us that also employees want to believe in the brand for which they are working. That is a new trend we’re seeing.
Now, more than ever, consumers want to trust in the companies they buy from.
As a member of Lenovo’s Environmental, Social and Governance (ESG) Oversight Committee, how do you infuse Diversity & Inclusion (D&I) into your company?
The ESG Oversight Committee is made up of various stakeholders from around the business. We basically help force the discussion, debate, and action around ESG in the company. Lenovo’s heritage was built up on Chinese and American roots, so in that sense, we developed a diverse approach to the way we think about leadership and the work together from day one. A few years ago, we initiated the company's first D&I report. That means we made our business publicly accountable. Through that tactical move, we established a forcing function for change, something I’m incredibly proud of and that I believe is our role in comms to drive, i.e. real business change.
Since then, there has been more investment in and clear KPIs for D&I. We also look at it in our own teams, how we build the makeup in terms of diversity and culture. As I sit in a worldwide job, if everybody is American, or if everybody is British, we are not diverse. We are always looking at every opportunity to think about how we can bring our D&I story to life.
You are committed to empowering underrepresented communities through your Directorship of the Lenovo Foundation. What are some strategies implemented by the foundation to promote access to technology and STEM education?
The Lenovo foundation has been around for several years now, and I am very fortunate to be on their board. It is very easy to look at the big halo NGO partnerships of other companies. Our strategy is a bit different. We tend to look at smaller partnerships that are based in our own communities. For example, supporting women returning to the workforce, giving access to technology so that they can build their skills after having children, or offering coding classes for younger women. These small partnerships mean can create lasting impact in a different way – a small amount of money can go a long way.
Small partnerships can create lasting impact in a different way – a small amount of money can go a long way.
With more than 20 years of experience in PR, what do you wish you had known at the start of your career?
This is a hard one, because you pick up so many bits of advice along the way. One thing is to listen more and speak less. As a woman in the workforce, I feel we often have to force ourselves into conversations or be a loud voice to get heard. Sometimes that brings us to speaking too much. Working in a company like Lenovo that has a culture originating from Asia, I got used to a style of listening and being considered before you respond. That would be the one bit of advice I would give to my younger self. It is probably easier once you have established your own profile and people know you, but even in the early stages, listen a bit more than you speak.
Listen more and speak less!
We like to close our interviews with a question from the Proust questionnaire. The one we have chosen for you is: what do you consider your greatest achievement?
This question is impossible to answer. This might feel like a cop out, but it is true to who I am; there is no one great achievement to put on my epitaph when I die. There have been lots of achievements along my career that have helped me. It is the cumulative impact of each piece on my journey.
One example I am particularly proud of: at Lenovo, we regularly put on major media product launch events where we typically have executives to speak on stage. In the past, nine times out of 10, those executives were white, middle-aged, and male. But I wanted to transform things and show up on stage in a way that reflects our customers. It wasn’t popular, but I pushed and drove change and since then we have had a different lineup of speakers on stage: a mixture of different genders, races, ethnicities, religions, and ages. Putting those voices on stage and doing things differently may seem small, but it might be one of my greatest professional achievements.
Video edited by Tessa Robinson
Interviewed by Hajar El Baraka
Meet our Member, Myriam El Ouni, Managing Sales Director for Financial and Insurance Industries at Pegasystems. In this interview, Myriam talks about what she gained from working for leaders in the Tech industry, learning from the sanitary crisis and why she is contributing to the Women Talent Pool Leadership Programme.
You are currently the Managing Sales Director for Financial and Insurance Industries at Pegasystems. What does your job entail and what energises you about your work?
I have the great pleasure to manage the Sales team for the insurance and banking industry at Pegasystems. What energises me the most is, first, seeing my team grow daily and, second, seeing the impact my team has on our customers. It’s really enthralling to see how we help banks and insurance companies grow in their digital transformation. This is a high motivation for me each day!
You have gained extensive leadership experience working at Microsoft, Salesforce, LinkedIn and Pegasystems. What have you learned from being part of such successful technology and digital companies?
I have learned many things. First and foremost, I have learned that everything is possible. When you work for leaders in Tech, especially American ones, you are taught every day that you can achieve more, that you can become a better person than you were yesterday, that you can contribute to all the digitalisation of our customers’ companies and have a real impact on their success. Long story short, I think that what I gained most from these companies is that they empowered me to achieve more.
You oversee diverse international teams as part of your work, and you proudly state on your LinkedIn profile that you make sure to provide an inclusive environment. How are the technology and digital sectors doing in terms of gender equity and diversity in your view?
I feel very lucky to be part of this industry! Out of all the industries, I believe the digital and tech sectors are the most advanced in terms of gender equality. They are also focusing on investing in more diversity within the workplace more broadly, not only in terms of gender. Because we use the technology we sell, it helps us be more inclusive and diverse. For instance, female inclusion in these types of companies has always been facilitated by the ability to work from home, which was possible long before the COVID-19 situation made it mandatory for everyone. When you are a woman and you also have a family, working from home is such a good way to manage your work-life balance.
A research article published in the European Journal of Social Psychology concluded that it takes on average 66 days to form a habit. If that is true, then it is good news for businesses which experienced and capitalised on digital transformation during the COVID-19 pandemic. In your opinion, how can business leaders keep this momentum going? Which lessons can they learn and make sure it’s woven into everything they do moving forward?
I am a deep believer that what we have learned during this sanitary crisis, and the behaviour changes this has brought, should not just be temporary. People feel more empowered now that they can choose from where they work and how they engage with customers and manage teams. I believe as a manager and a leader that when you trust your team and your people, everything goes well. Not being in the same office or location but having a team located all over the country, for instance, is something that works very well if you trust them and empower them to deliver their best work.
I believe as a manager and a leader that when you trust
your team and your people, everything goes well.
Digital transformation often reshapes workgroups, job titles and held business processes. People may be unsure about their value and perhaps fear losing their jobs. As a leader, how do you build trust to nourish an organisation that is supportive and fully onboard with the transformation efforts?
I remember when I worked at Microsoft back in 2006, I had a customer who thought that if they digitalised their messaging system, they would no longer need teams to maintain it and their co-workers were afraid they would lose their jobs. This is relevant in every type of industry. My conviction is that technologies will help people focus on higher-value tasks. We don’t need human intelligence to deliver tasks that robots can do, but we do need this intelligence to deliver high-value tasks. When you digitalise your messaging systems, or you automatise your business processes and no longer need a team to maintain all this within your organisation, then you have the unique opportunity to leverage these teams. I believe not only in artificial intelligence, but in augmented intelligence. I believe in a world where technology will only replace people where we do not need that level of intelligence and bring people in where they will add real value.
I do not only believe in artificial intelligence,
I believe in augmented intelligence. I believe in a world
where technology will only replace people
where we do not need that level of intelligence
and bring people in where they will add real value.
In 2018, you have founded a start-up that empowers organisations to succeed in their own digital transformation. Can you tell us more about this and about how your prior experience helped you as an entrepreneur?
After more than 15 years working for big digital companies, I decided to gather all the skills and knowledge I gained to create a start-up and to provide my own services to benefit customer digital transformation. I learned a lot during this entrepreneurial experience. I learned that being an entrepreneur is very different from working for a company. You can be very successful within a company because you are leveraging its name and ecosystem and you are part of a team. When you create a start-up, you suddenly realise that being alone is less easy than you thought and everything you learned during your collective experience probably cannot be applied. Nevertheless, I also learned that working for big companies makes you more structured and customer-centric, and much more agile in providing solutions, which has helped me create this start-up. The start-up was subsequently sold and continues to be successful without me.
You participated in our Women Talent Pool Programme in 2012. How did participating in this programme help you in your career and what spurred you to become a WIL Member afterwards?
I loved being part of the Women Talent Pool programme as much as I love being a Member of the WIL network. I am grateful to have had the opportunity to meet many inspiring women. The leadership programme lasted 18months during which we had the opportunity to network and be exposed to senior female leaders who were always happy to provide feedback, guidance and share their experiences. Back at that time, I wanted to follow the path of these women. They made me realise that you can both strive for a career and have a rich personal life and make it work. I grew confident in my capability to be both a professional and a mother.
The reason why I wanted to become a WIL Member is to give back. I received so much from this programme that I thought when the time came and I had enough to share, I wanted to contribute to the future editions of Women Talent Pool programme. I hope to inspire future Talents to be successful and succeed in their professional and personal lives.
I wanted to follow the path of these women.
They made me realise that you can both
strive for a career and have a rich a personal life
and make it work. I grew confident in my capability
to be both a professional and a mother.
Video edited by Dovilė Bogušytė
Núria Martín is not only Managing Partner, co-founder of Osborne Clarke Spain, and one of the ‘Top 50 inspiring women lawyers in Spain and Portugal’; she is also a mother of two children. Núria discusses her career achievement, the importance of networking events and balancing career and family.
You are Managing Partner, former Chair of Osborne Clarke’s International Council, and co-founder of Osborne Clarke Spain. Could you tell us about your current Managing Partner role and what skills have been required to be successful?
In my current role as Managing Partner, I focus on one major client and the rest of the time I manage the firm and our people. People are the most valuable asset in all businesses but especially in a law firm. I try to anticipate everyone’s needs, give my best and make sure that Osborne Clarke remains a great place to work. I also keep an eye on turnover, profit, and growth.
What makes me successful today is the time I spend listening to our people, always keeping the door of my office open, trying my best to achieve goals and make our firm profitable.
What makes me successful today is
the time I spend listening to our people,
always keeping the door of my office open,
trying my best to achieve goals
and make our firm profitable.
You have over 30 years of experience in both transactional and advisory work, leading major acquisition projects and coordinating legal councils around the world. What helped you get to where you are today in your professional career?
It is always a mixture of things, but luck remains an important component of success. We had always believed in the idea of building the Osborne Clarke office in Spain and we worked very hard for it. What helped contribute to my professional success was having loyal clients and great partners not only professionally speaking, but also on a personal level.
You played a big role in our 5th Women Talent Pool Programme Kick-off in Barcelona where we welcomed 39 new participants. What is the impact of such events and networking opportunities on young female leaders in your view?
I have good memories of this event because it allowed me to work hand in hand with WIL Europe. These types of events are quite important, especially for younger female lawyers. They can learn a range of things, such as communication skills and the importance of building a strong network.
Now that the Covid-19 situation is slowly getting better (note to readers: this interview was held on 19th November, 2021 when this was the case), I believe we should try to get back to normal life, go outside, join networking events and connect with other professionals at least twice a month.
Besides being a successful leader, you are also a mother. What type of opportunities and initiatives does Osborne Clarke Spain offer to new and expectant mothers?
For female lawyers, life can be as challenging or as easy as for their male counterparts. At Osborne Clarke Spain, we have more female than male lawyers and we want them to give them an opportunity to combine both maternity and their professional career. As long as mothers want to come back and continue their professional careers, we are very open to adapting to their needs. We have some female lawyers who work until the day before birth but we also have colleagues who leave two months before. Both are fine! We try to be very accommodating with young mothers returning to work after parental leaves. We try to find individual solutions for young mothers such as child-friendly working hours, part-time or home office. They can come back little by little and we adjust because we do not want to lose these talents.
We, at Osborne Clarke Spain,
have more female than male lawyers
and we want them to give them an opportunity
to combine both maternity and their professional career.
Returning to the office after maternity leave can be scary, not to mention challenging. How did you manage the return to work after becoming a mother and did you, like many working parents, face parental guilt? If so, how did you manage it?
Parental guilt happens to a lot of mothers. Women always tend to feel guilty when things do not go smoothly. This is a very common pattern which we should try to fight against. As a mother of two children, I still remember very well the first day when I returned to the office after maternity leave. Indeed, I felt very guilty leaving my four-month-old baby at home.
After a couple of months, I was happy when it was Monday again because my weekends with the kids were much more exhausting than my job. That is why it is important to find a balance between your professional and personal life. In the end, this only works when husbands and partners support you. Parenting should a 50/50 and responsibilities must be shared. Women have just as much right to work and grow professionally as men. It is important that everyone, not only their partners but also their colleagues and bosses, understand that.
I try to tell our female lawyers who become mothers for the first time that we do not work at the same speed throughout our entire career. For different reasons, there will be moments where we must slow down and moments where we allocate more effort and time to our jobs. Everybody understands that. We should not feel guilty about it.
Parenting should be 50/50
and responsibilities must be shared.
Proust Questionnaire: what do you consider your greatest achievement?
Professionally speaking, I am very proud of having built up the local structure of our office and being a founder of Osborne Clarke Spain. When the founders retire, the firm will continue being in good hands. I have been working with some of my colleagues for the last 39 years now. There are some whom I know since the very first beginning of my career.
In my private life, I am really proud of my daughter and son and the people they have become.
Interviewed by Alison OATES and Dovile BOGUSYTE
Meet our Member, Bénédicte Micard, Southern European Business development lead at Virtu Financial, based in the South of France. We talked about being a woman in the male-dominated financial sector, the diverse competencies required for successful business development, and the impact of being a long-term remote worker on her career.
You are responsible for Southern Europe business development at Virtu Financial, a large financial services provider. What does your job entail and what part of it gets you up in the morning?
Virtu Financial offers a wide range of financial services and solutions that support retail and intuitional firms across the world.
The definition of Business Development is to find new clients and generate new business. In my view and experience, it entails so much more than that. To effectively engage with institutional prospects and clients, a successful business developer requires a multi-phased approach that includes Prospecting (identifying new clients) Analysis (listening to clients to understand their needs), Marketing (presenting and promoting solutions), Sales (converting prospects to clients) and Relationship Management (solving new client challenges as needs arise and ensuring their satisfaction in the long run. ).
What I value most about my role at Virtu is the relationship management aspect―solving client challenges and providing excellent service― it’s a key driver for me. I’ve learned that it takes years to earn trust and build confidence with clients and it’s personally satisfying when they recognise that your day-to-day efforts help.
In the years that you have been leading Southern European Business Development, have any new country markets emerged? Who are the key European players and which countries do you most enjoy working with?
In 2007, I began covering seven European countries (France, French and Italian speaking Switzerland, Spain, Portugal, Belgium, Norway and the Czech Republic), a time in which two financial crises led to many clients shuttering or being acquired. The client-culture in each country I manage are all very different. Success is gained through a tailored approach, and given the variety of my territory, a one-size-fits-all strategy simply would not work. I am creative in my approach (figuring out what works best and for who) and this challenges me and ensures my work is interesting and rewarding.
I am creative in my approach (figuring out what works best and for who) and this challenges me and ensures my work is interesting and rewarding.
You have worked for both small to medium-sized companies, and multinationals. What have you learned from being part of such different organisations?
To work in any size firm you need to be flexible and open-minded—that is a winning strategy and the mentality of today. I started my career in a small office of a large investment bank which was very people-oriented. Communication was open, and management was very accessible. I transferred to London with the same company and joined a trading floor of 500 seats and the sheer size seemed impersonal to me―like losing human contact with your peers―though I was surrounded by people. While the work was interesting, I missed being able to meaningfully interact with my colleagues. Networking and interaction with other teams build knowledge, but also creates strong connections and work relationships.
Networking and interaction with other teams build knowledge, but also creates strong connections and work relationships.
Based in Montpellier, you have been a champion of remote working since long before the Covid crisis. Tell us about the impact that this has had on your career and how attitudes towards it have evolved.
I enjoyed my life in London it’s is a great city to live in, especially when you are in your early 30s. I appreciated my work and travelling, but I was away from home too often, which was difficult with a baby. So, in 2009 I decided to move back to Montpellier to raise my child and I have worked remotely ever since.
Thankfully, this did not have a negative impact on my career trajectory. A few years after moving to France, I was hired by Virtu Financial―a firm that appreciates people's strengths and values professionalism.
Almost overnight, Covid-19 required people to become self-sufficient and motivated whilst working from home―a more difficult task than many people first anticipated. Fortunately, Virtu was a thoughtful and supportive employer who put their people first. They supplied all employees with the necessary tools and technology to set up a home office, offered child support, tutoring, community support and more. The employee and social/emotional support they continue to provide was instrumental in the firm’s successful transition to a physically distant work environment.
Working closely with clients through the periods of historic volume and volatility accelerated the shift and enhanced the appreciation of Virtu’s scale and technology-based solutions. The firm’s workflow technology, trade analytics and data, venues and execution services coupled with a client-first attitude is the heart of how we managed. We really are all in this together.
You have always worked in the finance sector, one which Board Member Paulina Dejmek-Hack wrote about in our July 2021 newsletter. What is your experience of being a woman in this male-dominated industry, and what in your view can be done to improve the career prospects of women in Financial Services?
Generally, when you work in a male-dominated industry you need to work harder as a woman to get the same recognition as a man. That is why networks like WIL exist, because as women we know we are strong and that we are super capable, but at the end of the day the gender pay gap is still a reality.
I grew up surrounded by male cousins and with whom I spent all my vacations, and my father was an FX dealer, so I was used to being in male-dominated surroundings. When I joined ITG (now Virtu Financial) in 2012, I was surprised by the large percentage of women in senior roles which convinced me that even in a male-dominated environment, women should pursue to access senior roles, as parity is just around the corner.
I do believe that people should be valued for their work, strengths and capabilities, and not be penalised because of gender. I feel that for women to be recognized professionally we need to trust ourselves and put forward our skills and knowledge with confidence.
I do believe that people should be valued for their work, strengths, and capabilities and not be penalised because of gender. I feel that women, in order to grow professionally, need to trust and believe in themselves more.
Finance, trading, and investment can seem quite daunting for non-specialists, especially women who remain unrepresented in the finance world. Do you have any podcasts, books, or blogs to recommend to our readers who may want to improve their knowledge of Finance and Investment?
The best book I have read relating to the overall business of trading would be the Nick Leeson autobiography, TRADER. Leeson was a senior trader at Barings Bank during its collapse in the 90s.
For more specific podcasts on investing, the website The Balance offers a wide choice of worthwhile content: https://www.thebalance.com/best-investing-podcasts-4584068
You are a new member of the European Network for Women in Leadership, having joined in April 2021. What spurred you to become a WIL Member and what are you hoping to get out of it? Also, what would you like to contribute to our network?
I have been following the WIL Network for some years now and have been inspired by the variety of different backgrounds of the WIL members–most of them outside of the financial services sector!
What inspired me to become a WIL member was the isolation due to the pandemic. Technology and e-networking have allowed me to meet WIL members online and participate in sessions that were previously held in person and were difficult for me to attend.
I value the exchange with senior women from different industries and look forward to engaging and meeting other female professionals. I can contribute by sharing my work experiences with younger members/talents and help women discover possible career paths within the financial services industry.
I value the exchange with senior women from different industries and look forward to engaging and meeting other female professionals.
Video edited by Dovile BOGUSYTE
Interviewed by Maria Luiza MENEZES DE OLIVEIRA
Meet our member, Dr. Andrea Schmoll, a Partner at Osborne Clarke specialising in Intellectual Property Law. In this interview, she talks about the future of legal tech, why patent protection is so important, and the need for diversity within and beyond the legal profession.
You are a Partner at Osborne Clarke focusing on Intellectual Property Law, you have been described as one of Germany’s leading experts in IP related transactions, and in 2018 you won the Client Choice Award for copyright. What led you to specialise in Intellectual Property Law and what has receiving these various awards and recognitions meant to you?
That’s a very good question, actually. The reason I became an IP lawyer is because, when I was a young student and dreaming about becoming a journalist, I met a renowned editor who told me I should study law in order to become a good journalist and learn how to use language most effectively.
That’s why I chose to study law. I began to really enjoy the legal discipline and, when I started to work as a lawyer, I quickly got into intellectual property and life sciences-related issues. After 20 years of practicing law, it still is a fascinating area for me, and I enjoy my day-to-day work. In terms of my awards, of course, they are a great recognition of the quality of work one delivers but, to be honest, they don’t mean that much to me. It’s a "nice to have" but it’s not what drives me.
Intellectual property has become one of the most influential and often most controversial issues in the knowledge-based economy, especially in recent months when debates have raged about IP rights on Covid-19 vaccines and the impact that waiving them could have on curbing the spread of the virus. Where do you sit on the issue of IP and Covid?
Being an IP specialist in the Life Sciences sector, I advise many biotech and pharma companies on the commercialisation of IP Rights, in particular as regards license agreements, research and development agreements and technology transfer agreements. Knowing how much time, efforts and funds my clients are investing in order to develop vaccines and other pharmaceutical products, I am really concerned about the current patent waiver discussion. It is incredibly expensive to develop a pharmaceutical product and is only worth it for pharma companies if they have an adequate return on investment when a development is successful. You only get that when you can exclude your competitors for a small amount of time to enjoy the exclusivity given to you by a patent. I have, in fact, a very strong view on this – and sincerely hope that we will soon have moved on from this debate.
This last decade in legal tech has been transformative, with a rise in the number of legal tech startups and legal technology and software. How has legal tech impacted your work, and what do you see as the future for legal tech?
We at Osborne Clarke are very much focused on digitalisation and were one of the frontrunners in terms of legal tech. We have, for example, an affiliate company that focuses on legal tech solutions. I see the need for legal tech, and many of my clients are using legal tech. We host platforms for our clients to help them navigate their daily challenges, upload work products and information material, keep in touch with them and use legal tech. And this is even combined with AI solutions, for example, for contract templates. So, yes, while legal tech is useful, I do not expect it ever to replace the involvement of a lawyer. Being a lawyer is so much about assessing the particular situation and then giving practical and pragmatic advice. It is also about understanding the position and concerns of the other party and then finding a good compromise. You do not only need extensive business and sector knowledge but also negotiation skills in order to get the best deal for the client.
Legal tech is useful, but it will never
replace a lawyer. Being a lawyer is so
much about assessing the situation and then giving
practical and pragmatic advice. You need extensive business
knowledge in order to find a good solution for the client.
You support clients from the Life Science and Healthcare sector. Here it has been said that there has been a “resetting of parameters”, allowing businesses to develop new technologies quicker than before. How has this resetting of parameters affected your role as an intellectual property lawyer?
As a lawyer, you have to adapt quickly to new developments and new parameters, whether it is new technical inventions or new regulatory landscapes. You have to be at the forefront and always have to know what is going on. It is not just that you qualify as a lawyer and that’s it. You have to constantly learn and adapt. This can be challenging. In terms of developments in the Life Sciences, there is certainly a lot going on, with many investments and transactions taking place. I actually think that, due to the pandemic, the Life Sciences sector is currently the most vibrant part of the economy.
As a lawyer, you have to adapt quickly to new
developments and new parameters, whether it is new
technical inventions or new regulatory landscapes. You have
to be at the forefront and always know what’s going on.
On your LinkedIn profile you state proudly that you are “driven by diversity”. How do you put this into practice in your career? What are the benefits of a diverse workforce, especially in the legal field?
Diversity is something that always drove me and was always important to me. I never understood why women or people of colour or anyone else should be treated differently than others. In my career, I never experienced any disadvantages being a woman. I was promoted to Partner when I had just returned from maternity leave after the birth of my first child. However, I learned early on that it is important to speak out and to put forward one’s requests. If you do not believe in yourself and fight for yourself, no one will. Despite this, I see that there are younger colleagues who need support, so what I really try to do is being a mentor and encourage others. I try to encourage people and help them to shine. Not just women – diversity is not just about gender. I really try to be a role model. In my case, for example, you can be a successful partner in an international law firm and enjoy a happy family life.
Working with a diverse team is more fun and helps the negotiation process. I really think that diverse teams lead to more effective and more successful results. That is why I am very eager to push diversity forward. We at Osborne Clarke show that we are on a good path, but there is still room for improvement.
Diversity is something that always drove me
and was always important to me. I never understood
why women or people of colour or anyone else should
be treated differently than others.
Before embarking on this rich and inspiring career in law, you studied at the University of Hong Kong. What impact did this experience of studying abroad have on you and how did it enhance your future career prospects?
I studied in Hong Kong for eight months when I was 20 years old. I am still a huge fan of Asia and take any opportunity that comes my way to spend time there. That is why, back in 1995, I chose to become a visiting student at Hong Kong University (HKU). It was far away and seemed very exotic. I was one of the very few Westerners at HKU at the time and it was a wonderful experience. In German, we have a saying "über den Tellerrand schauen", which means leaving your small-town life to see what is going on the other side. I could not describe it better.
I did an internship with a Hong Kong lawyer who was an expert in criminal law. One day we visited a client who was imprisoned in the New Territories (China). That was really a wake-up call in terms of my legal education. I also saw how great it is to work internationally, and that is something I always valued upon my return from Hong Kong. For my PhD thesis I chose an international topic that enabled me to spend time in the US, UK and France. I started working in an international law firm. Honestly, I think I could never work in a purely German law firm, that would not make me happy. I need to have an international exchange and to be surrounded by people of all nationalities and genders.
I could never work in a purely German law firm,
that would not make me happy. I need to have
an international exchange; I need to see people of all
nationalities and genders.
Video edited by Nadège Serrero
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